Outbound Call Centres
TouchPoint Project Managers' core skills lay in outbound call centre operations - from sales training and development, after sales service, contact management - and importantly - PCI and privacy compliance.
TouchPoint Project Managers' core skills lay in outbound call centre operations - from sales training and development, after sales service, contact management - and importantly - PCI and privacy compliance.
TouchPoint's GENESYS™ technology platform sealessly interfaces with all leading POS systems, allowing you to scrutinize venue performance and customer spend activity (across a hotel or a region) in realtime.
We understand that intelligent customer engagement is critical. Our digital communications are interactive, on brand, on time and highly relevant - aligned with each member's preferences and historical activity.
From stunning apps and immersive digital menus to interactive customer surveys and much more, our designers and developers offer limitless ways for your loyalty strategy to stay ahead of the pack.
TouchPoint leverages powerful SQL relationship database technology to drive all facets of our services.
Security of our hotel partners' data is critical and unconditional - SSL and TLS encyption, restricted IP access points and ISO27001 best practices across TouchPoint's data handling SOPs.
TouchPoint tightly complies with all prevailing regulatory requirements - specifically PCI and privacy.
TouchPoint technology is proprietary, built from the ground up by our engineers, fully customisable to each hotel's evolving data management, reporting and analytical needs.
Analysing accurate and timely performance data is key to ensuring your loyalty platform is delivering on its goals - by hotel, by restaurant and by transaction. By leveraging proprietary GENESYS™ software technology, TouchPoint's range of online reporting tools covers all facets of hotel loyalty operations in exacting detail.
TouchPoint's mobile friendly reporting suite allowing hoteliers to zoom in from a regional view down to each property, each restaurant, each member and each transaction. Reporting access can also be tiered, providing confidential access to specific information in line with corporate, management, divisional and front line requirements.
We look forward to showing you real examples of TouchPoint reporting.
Originally from Adelaide, Matthew entered the hotel loyalty business straight out of university, working across Asia for several leading hotel brands. Hong Kong is his home, where he is also the President of the hotel and travel industry group SKAL International.
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Craig also hails from Australia, bringing over two decades of hotel loyalty marketing experience to the TouchPoint business working with top hoteliers in Asia, Middle East and Europe. Craig's home base is at TouchPoint's regional office in Singapore.
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Christine commenced with TouchPoint management in 2005 and oversees all financial aspects of TouchPoint's Asian operations. Christine has an intimate knowledge of the business and understands what is important to each hotel finance team.
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Michael joins Touchpoint to engage day to day operations, and to broaden the company's range and scope of hotel loyalty solutions. Michael started his career in hotel loyalty in 1996 spanning Australia, India, Asia and Europe.
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For more information on TouchPoint, say hello!
We look forward to discussing your loyalty needs in more detail, providing you with current examples of our work as well as current references from each of our hotel partners regarding our performance and professionalism.