"We have chosen TouchPoint Loyalty to manage the operations of our lifestyle program and we have been very pleased with the performance - in particular with the hands on approach as well as the quick response time.

Further, I would like to point out that the focus of TouchPoint is not only on selling cards but providing all round customer service and excellent after sales support in assisting members with their reservations, for both restaurants as well as hotel rooms, and providing a quick response to member enquiries.

The monthly report which we receive for all program related activities is by far the most comprehensive I have seen for any loyalty program and reflects the innovative approach in providing transparent solutions which provides us with a solid base for decision making."

Gerhard Aicher | General Manager | Hong Kong

"We're now in our fourth year working with Matthew and his team. TouchPoint brings a responsible approach to benefit structuring, their CRM and communications services are seamless and their performance reporting systems are rich in detail. By way of example, under TouchPoint annual membership sales are up 31%, card discount is down over 20% whilst annual restaurant covers are up 47%, delivering significantly improved profitability. Touchpoint’s CRM system is second to none, powerful, real time and easy to manage. TouchPoint understands loyalty from a hotel perspective, they have an excellent service model and they deliver it very well."

Ananda Arawwawela | General Manager | Hotel Assets Management