Highly effective customer acquisition,
retention and analysis

Whether you are hotelier looking to develop a brand new loyalty programme from the ground up or looking to improve the performance and accountability of your exisiting loyalty programme, TouchPoint offers the people, technology and experience to meet your needs.

• Detailed spend tracking and analysis
• Advanced CRM and profiling tools
• Innovative gift card capabilities
• Multilingual digital communications
• Mobile and tablet app development
• Automated survey campaigns
• Rewards and incentive initiatives
• Powerful performance reporting tools
• Micros™ and Infrasys™ integration

At TouchPoint we focus on engaging each cardmember using a healthy mix of people and technology, keeping each cardmember feeling welcome, informed and valued - and most importantly - keeping them active. TouchPoint provides a highly interactive experience for cardmembers and an unparallelled depth of service to hoteliers.

TouchPoint does not offer cookie cutter solutions, we take a highly customized approach to each partner hotel's specific and unique requirements.